Subiz Tag is a feature that enables Agents to add Tags to a conversation, which help them to manage, follow and classify all conversations.
This instruction will help agent know how to create and utilize this feature.
To create a new Tag, go to Setting > Account > Tag > New Tag
Agents can Add more Tags to classify conversations efficiently.
Tags are displayed in the Tag list as follow:
In a conversation, to add a tag, Agent click to the Tag symbol, select a Tag in the Tag list and save
After successfully tagging, the bottom of the conversation will display the following message:
To remove a Tag, click on "x " symbol of the selected Tag and save
Agent can count the number of tags according to channel, time, Tag name ... in Reports
To manage Tags efficiently, you can read more on Tag report Instruction