New message notification settings

BV
CT
Last updated 4 months ago

In the working time, the agent will have to use a lot of applications, therefore easy to miss the chat with customers from Subiz

Setting up new message notifications will help you display a small pop-up window at the corner of the screen ( including sound notifications) and also notified when new messages arrive or any changes to your dashboard (visitor access to the web, guest send chat request, etc.

New message notification on screen

Steps to set up new message notification

  • Login account> click on the avatar at the top right corner of the screen> select Notifications.

Set up new message notification
  • Select Send new message notification and Save

Set up new message notification
  • After you click Save on the browser will pop-up request Allow new message display. You choose Allow

Setting up new message notifications on browsers

When you set up the new message notification, it is possible that the browser you are using has set a default blocking message, which you need to set to allow notifications from app.subiz.com.

Chrome & Cốc Cốc
Safari
Firefox

Click the Security button (1) and select Allow (2) or Edit on Site Settings (3)

With new versions of Chrome and Coc Coc, there may have no a new message alert tone, because of which has turned off the automatic opening of Audio and Video. Please try to log out and log back into app.subiz.com.

Step 1: Access to Safari> Preferences.

Step 2: Allow notification from app.subiz.com

Allow notification from app.subiz.com

Step 1: Remove Blocked

Remove Blocked

Step 2: Allow notification from app.subiz.com

Allow notification from app.subiz.com