Canned responses is a set of ready-made messages that are created by you. By using a shortcut to send this ready-made message, you’ll speed up your response time to many users efficiently.
Each Agent is allowed to create and manage canned responses of your account.
Step 2: Select New Canned Response > Fill a canned response with a shortcut > Create
In conversation box, start with "/" + “Shortcut” > select canned response > Enter
1.Use easy-to-remember shortcuts
Canned responses are often used in certain cases such as greetings, thanks, quotes a price, request to wait, promotional information, contact information.
Create short and easy-to-remember shortcuts that make it easy for you to use when needed.
2. Create a straight-to-the-point canned response
Users always want you to solve their problems as quickly as you can. Please send them short answer that is straight to the point.
3. Do line break in a canned response
One canned response can be divided into several lines to help users easily see and read.
To break down a line, let ENTER
4. Keep canned responses personalized
Even when you're using a canned response, it's always a good idea to add a short personalized note at the beginning or end of the message to stay connected to your users.
5. Regularly update canned responses
Changes to development. With each canned response, you can edit and renew it better to deliver to your users.