Your website has integrated Subiz and Google Analytics (GA). Subiz will automatically identify GA account and send Subiz chat data to GA as events.
Particularly, Subiz can work with GA through Google Tag Manager.
There are three types of data that Subiz sends to GA including:
Event message sent: The user sends a message via the Subiz chat window
Event message received: The user receives a message via the Subiz chat window
Event Subiz chat windows open: Subiz chat windows open
An Event of Subiz chat on GA has the following three components. An Event hit includes a value for each component, and these values are displayed in your reports.
Event Category: SUBIZ chat
Event Action: + Received - action to receive messages via Subiz + Sent - action to send messages via Subiz + Opened - Action to open the Subiz chat window
Event Label: + User - Who receive and send messages via Subiz + Subiz windows - Subiz chat windows open
Step 1: Sign in to Google Analytics.
Step 2: Navigate to your view.
Step 3: Open Reports.
Step 4: Select Behavior > Events > Overview
Step 5: Click Event category to see event called SUBIZ chat
Step 6: Click Event Action to view actions as Received, Sent, Opened
Step 7: Click Event Label to view labels as User, Subiz Windows
Do you need help? Just click on Subiz.com and chat with us!