Subiz Tag is a feature that allows users to tag the interactions on all channels integrated Subiz. The purpose of this feature is to help agents easily manage and categorize customer interactions such as: Support, Sales, Promotions...
Thanks to this function you can manage interactions according to their content and evaluate the effectiveness of the promotion. For example, your website is running a "Golden Week" promotion. After 7 days, you can statistically count how many interactions are tagged "quote a price", "successful deal"... These statistics will help you valuate the effectiveness of the promotion.
You can count the Tags according to Channels, Tags and Time
Select the channels that you want to filter tagged messages:
You can count tagged messages according to a specific tag or most used tags.
According to most Used Tags: 5 tags
According to a specific tag
You can select the time that you want to count tagged messages
After selecting the report criteria, the data will be displayed as a chart
Vertical axis: Number of Tags
Horizontal axis: Time axis (unit of time: date or hour depending on the time period you choose)
At each intersection, you can see the number of tagged messages per specific tag at a given time. This will help you manage the interaction more conveniently
For Example: 5 most used Tags in 19th April: