Distributing conversations

In this section, Subiz has a guide to help you create and use rules to automatically distribute conversations to Agents or Agent Groups.

Once you've set up the rules for delivering conversations, your customers can interact with the right consultant, answering their questions. Thus improving the quality of the interaction of the business, bringing satisfaction to customers.

Then:

  • You will learn about the default rules and how to use the existing Rule Library:

  • You will know how to create new rules:

  • In addition, you will learn how to use and manage rules effectively: