Agents Group

The Agent group is set up to form a professional team with customer support. When creating a customer support team, you will promote the strengths and weaknesses of each individual agent.

You have to rely on the number of agents you have and especially the need, the scope of work to create different Agent groups, for example:

  • Group Sales Consultant 1 (including sales consultants and technical consultants ...)

  • Group Sales Consultant 2 (including sales consultants and technical consultants ...)

  • Customer Support Agent Group 1

  • Customer Support Agent Group 2

  • Group Agent specializing in products 1

  • Group Agent specializing in products 2

Create an Agent Group

To create an Agent group, go to Setting > Account > Agent > Agent Groups, and click Create Group.

  • Enter a name and select an icon for the group

Enter a name and select an icon for the group
  • Click (+) or (-) to select /deselect Agent as a member of the group

Add or Remove team members
  • Click Create Group

Edit Agent Group Information

To modify information about a group, go to Settings> Accounts> Agent Groups> select the group you want to edit> select the edit icon.

Edit Agent Group Information

On the Edit Group page, make the edit and click Save Changes.

Add or Remove team members