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Invite Agent and manage
Creating an Agent account has two steps:
1. Send Agent Invitations
2. Confirm activation of Agent account
Here, fill in the agent's information and select the right> choose Invite Agent
Fill in the agent's information
This agent needs to login Email> Check mail Subiz> Select "Join your team"
When an Agent is invited without activating the account, the Agent's status in the Agent list is "Pending".
When you are granted Full access to Account Management and Account Setting, you can customize the Segregation or Lock or Delete the account of another member.
- Inactive Agent account is you customize the AGENT STATUS to OFF. When needed, you can enable ON agent to continue using this agent account.
- When an agent is a move to Inactive state, it also deletes from the groups and rules that the Agent is participating in. If only the Agent is in an open conversation, the conversation will be a move to the unread distribution list.
- Agent accounts deleted cannot be used to re-register Subiz accounts.
Edit Agent's information
Lock Agent as follows: Select the Edit / Delete button> Deactivate Agent Status> Select Save.