Subot or the Bots on Subiz is an application on Subiz that helps automate reply and Ask users information. Therefore, businesses will increase interaction with users 24/7 without being dependent on people, converting potential users by asking for information and identifying specific requirements. You can build scripts available for Subot to act as: Automatically respond to users; Show "typing..." for at least; invite user to subscribe browser notifications; Ask user contact information.
First of all, you need integrate Subot into Subiz and set up the operation scripts for Subot as bellows:
Step 1: Integrate Subot Access link https://app.subiz.com/settings/bots> select Integration> select Subot
Step 2: Set up the script for Subot. Subot has been installed by default 4 actions:
+ Automatic reply after 4s texting users.
+ Show typing after 2s. + Please Subscribe notification on the browser and invite customers to leave contact information after the next 4s. + Display buttons Subscribe Notification and Save Contact Info after the next 1s
You can click on Subot to customize Subot actions, message content, runtime of each action or delete / add any action.
Step 3: Distribute the conversation to Subot
Go to Install Rule via https://app.subiz.com/settings/rule-setting to distribute the conversation to Subot.
Subot is designed as an agent, only when customer conversations are distributed to Subot does Subot work.
Step 1: Install the Subot script to greet the user and display in a state of typing the message.
Step 2: Install Rule distribute all conversations for Subot and Agents
Step 1: Install the script for Subot
+ Greeting user, notification that agent in a state of offline, ask customer requests.
+ Display in a state of typing the message.
+ Invite users to receive notifications and leave contact information.
Step 2: Install 2 rules
+ Rule 1 distributes conversations for available agents when the agent online.
+ Rule 2 distributes the conversation to Subot and Agent who in charge Subiz chat when out of business hours.