Push notifications to user

Push notifications let you notify your users of new messages from you and make them come back to your website

What are Push Notifications?

When there is a new message on Subiz widget, Users will receive notifications on their browser even if they exited your website. When users click on the message notification, they will come back to your website again and from there, they can continue a conversation through Subiz chat widget. If users have turned off their browser, then the browser opens and the message notification will be displayed.

Destop notification on destop user

Push Notification help Bussiness:

  • Keep users back when they have exited the website.

  • Build users list who receive automatically information from Business.

  • Create stronger connection between users and Busines.

How to set up Push Notifications

Call users to Agree to receive notifications.

Subiz widget is designed with function Notification for users to subscribe to notifications.

User turns on Notification on Subiz widget

Alternatively, you can use Subiz API Javascript to call users. This is the API Guide. You can optionally place on the Menu bar or ask visitors to subscribe to notifications as soon as they enters the website.

How to send notifications to users

On a conversation: For users who have agreed to receive notifications, when they are no longer online, agents can still reply to the conversation and that message will be displayed by the Browser Notice on the users screen.

Automation - Send automatic messages when agents are offline (upcoming update).

Supported browsers

Browser

Operation system

Chrome (version 42+)

Windows, Mac OS X, Linux and Android

Firefox (V 44+ for desktop; 48+ for mobile)

Windows, Mac OS X, Linux và Android

Opera (v 42+ for desktop; 37+ for mobile)

Windows, Mac OS X, Linux và Android

Safari (version 7.1+)

Mac OS Mavericks onwards desktops

Edge (version 42+)

Windows 10

Report of subscribed users

You can manage the number of users who subscribed notifications via Report. Or you can filter users with the desktop_notify_subscribed attribute as True.

Frequently asked questions

  • Is no-https web supported? Yes, Subiz supports all types of web including no-https web. But we recommend you to use https for the website.

  • Can user refuse to receive Notifications? Yes, user can decline on Subiz widget or on the browser settings.

  • Is Image displayed on Notifications? The logo you set up on Subiz.

  • URL on Notifications? The last url that users visited and had a conversation.