Customizing Subiz Chat widget

Subiz chat widget is a chat windown which is integrated into your website, where visitors will talk to Agents right on your website. Not only where you interact with your customers, but also where you assert the brand, service and reputation quality of the business.

You can customize the Subiz widget on your website by going to Setting > Account > Message > Widget​

Customizing Subiz Chat widget

At the dialog window, you can make custom components of the window to suit your needs:

Widget type

Select the type of window you want to display:

  • Standard: Standard size

  • Full height: Widget expand full screen

Select the style of chat window

Widget position

Select where the widget will appear on your website: Bottom Left/ Bottom Right

The position of the Subiz widget should match the design of the website so that it is easy to identify, and not overlap other applications of the website.Currently, a large percentage of business set up the Subiz widget at bottom right corner.

Widget position

The position of the Subiz widget should match the design of the website so that it is easy to identify, and not overlap other applications of the website. Currently, a large percentage of business set up the Subiz widget at bottom right corner.

Colour

You can customize the color for the Subiz window by selecting one of the suggested colors, or customize your own color.

Select the chat window background color

Choose the color which should be similar to the brand color, but also identifiable on your website.​

Bubble Button

At Bubble Button and Widget, click on Bubble Button Library and select the Bubble you want.

The bubble color will correspond to the widget color you have chosen.

Bubble Button
Bubble Button Library

Note that the color of the bubble will correspond to the color of the entire Subiz window you have chosen.

Language

Select the language used for Subiz window.

  • With Auto Detect, Subiz will automatically detect the position of visitors and display appropriate language.

  • If you select a particular language, you can customize the widget title and team introduction on the widget. For example, in English:

Customize the widget title and introduction

It will display as below:

Title and Introduction on Widget

Let’s customize your greetings, intros based on your Organizational culture and what you want to serve customers.

If you want to use an unsupported language, you can customize the language by clicking Customize language> Upload language .po file​ (the guide to customize language in .PO file)

Customize Language

Whitelist domain

Whitelist domain is a list of domains that you allow to display the Subiz widget on that page. Pages that not in the whitelist will not be able to display the Subiz widget even when Subiz embed code is placed there.

For example, if you enter domain1.com and domain2.com in whitelist, you can only place embed code to show Subiz widget in these two pages. If you place the embed code in domain3.com, the widget will not display on this page.

When the whitelist domain is empty, Subiz widget will display on all pages on which Subiz embed code is placed by default.

Set up whitelist domain helps you control which pages will display the Subiz widget in case embed code is placed on unexpected pages.

Add domain to whitelist by clicking Manage Whitelist Domain.

Manage Whitelist Domain

Click New whitelist domain.

Whitelist domain

Enter domain name and click Add to add the domain to the whitelist list.

Add the domain to the whitelist list

To remove a domain from whitelist, click the delete icon next to the domain name in the list.

Remove a domain from whitelist