With email integration, Subiz will act as a mailbox so you can receive, respond, and send emails to your customers quickly and conveniently without having to log into another email management tool.
You should note two types of Email addresses during the integration process:
Income Email: When creating an Subiz account, you will be provided with an email address with the form email@example.com. All emails sent to this address will be regarded as a conversation on Subiz.
In the Email Integration page, you will manage the list of support email addresses that you want to forward emails to firstname.lastname@example.org so that you can receive emails on Subiz.
Outcome Emails : That is sender email address displayed in your user's email box when you send an email from Subiz account
To make sure that you can receive and send emails via Subiz Account, you have to follow 2 steps as below:
Step 1: Create list of support email addresses
List of support addresses is all email addresses you want to use to work with customers on Subiz. To add a new support email, follow below steps:
Sign in and go to Setting > Account > Message > Email
Click New Support Email
Enter email address in Type your email address
Step 2: Enable forwarding email to your Subiz email address
This step will help you forward all emails sent to your email to Subiz account so that you can receive and reply emails directly via Subiz.
Forwarding email with Gmail
If you are using gmail account, following instructions below to enable forwarding email:
Sign in the email account that you entered in Income Email
Click on the wheel icon and select Setting
In Settings, choose Forwarding and POP / IMAP
Click on Add a forwarding address
Enter the email address given by Subiz (click the Copy button in Email Settings page to copy the email address)
Select Next> Proceed
You will receive a confirmation email. Check this email right at the Activities page of the app.subiz.com as a new conversation. Click on confirmation link in email.
Go back to the Settings page in your Gmail account and reload
Select Forward a copy of incoming mail to
Select Keep Gmail’s copy in the Inbox if you want to keep incoming emails in your inbox (recommended)
DKIM (Domain Keys Identified Mail) is the email authentication method by the electronic signature of the sending domain. Install DKIM / SPF for your domain to optimize email delivery and avoid spam mailboxes.
In order to send email on Subiz effectively, you should set up DKIM and SPF on your domain.
Select Configure DKIM
Enter your mailbox domain name (company.com)
Contact the domain manager of the company to set up DKIM and SPF for the domain