Problems with Dashboard logging

When login Dashboard, you might face to some notifications about verifying your account information that prevents you logging successfully. In this article, Subiz will show you some cases and solutions.

Incorrect user or password

Cause: You entered the wrong information Email or password.

Incorrect Email or Password

Solution:

In this case, you have to check whether your login information such as email, username has been right or not?

If you are not sure about password, reset your password follow instruction

The agent is Inactive

Cause: Agent is inactive

Solution:

To active agent, you need to contact the owner or agent has permissions to set up account: Settings> Account> Agent list> Select Agent and enable Active status

Active Agent

The agent has been suspended

If you are owner account

Your account has been suspended automatically from Subiz system because you didn’t verify via Subiz email within 24 hours from the moment you signed up.

Subiz allows each email to register only one account in system. So, you have to re-register by another email and remember to confirm your account via email.

If you are not owner account

Your account was deleted by administrator. You can contact them to add new agent for you from Dashboard.

Action:

Dashboard >> Agent >> Invite Agent

Note that new agent has to be created by new email and new username

Browser Error

One of the common browser errors is ERRERR_SSL_VERSION_OR_CIPHER_MISMATCH, which will display an error when the system or browser can not establish a Dashboard Subiz connection.

Causes:

  • Poor Internet Connection

  • Browser Cache and Cookies are not cleared

  • Needless Add-ons or Extensions are installed in browser

  • Website blocked in Firewall

  • The Website may be blocked or trashed in the antivirus program.

Solution:

  • Check your internet connection

  • Delete Browser Cache and Cookies

  • Remove Needless Add-ons and Extensions

  • Whitelist website in Firewall and Antivirus Software

  • Enable TLS 1.3

  • Disable QUIC protocol

If you still cannot login after checking all case above, do not hesitate to send email to support@subiz.com for perfect support.