Add Tags to a conversation

Subiz Tag is a feature that enables Agents to add Tags to a conversation, which help them to manage, follow and classify all conversations.
This instruction will help agent know how to create and utilize this feature.
Create a new Tag
To create a new Tag, go to Setting > Account > Tag > New Tag​
New Tag
Agents can Add more Tags to classify conversations efficiently.
Create a new Tag
Tags are displayed in the Tag list as follow:
Tag List
Add a Tag
In a conversation, to add a tag, Agent click to the Tag symbol, select a Tag in the Tag list and save
Add a new Tag
After successfully tagging, the bottom of the conversation will display the following message:
Tag is added successfully
Notes:
Agents can  add Tags to a conversation in all channels
Agent can add more than one Tag in a conversation
Agent can tag even when the conversation is ended
Remove a Tag
To remove a Tag, click on "x " symbol of the selected Tag and save
Remove a Tag
Tag Report
Agent can count the number of tags according to channel, time, Tag name ... in Reports
Tag Statistic
To manage Tags efficiently, you can read more on Tag report Instruction  ​

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Last modified 4yr ago