After successfully finishing Facebook Messenger integration, you will easily answer messages on Fanpage Facebook from App.subiz.com
On LIST ACTIVITIES, Subiz will display the Messenger and Fanpage name, helping you to identify where user is from.
With Messenger channel, only when your Fanpage user proactively sends messages first, you (Agent Subiz) can reply messages and then create a new Messenger conversation.
To reply to a new income message from a user: Select User > Click unread message > Chat window opens and type messages here
End the conversation after supporting User: Select End Chat button > Confirm End
Select User > Select New Conversation> Select Messenger > Select Fanpage name > Chat window opens and type message here
When you are an administrator of several fanpages, Subiz will help you easily interact and effectively manage users on each page.
Canned responses is a set of ready-made messages templates that helps you to reply your customers quickly and efficiently.
To reply messages with canned responses, type “/shortcut” in the chat box and hit Enter
3. Tag Messenger Conversation
Subiz Tag allows you to add tags for each conversation, which makes it easy for agents to categorize and manage customers interactions.
How to add tag to Messenger Conversation: Click Tag button > Select Tag name > Save
4. Rule automatically assigns conversation
Rule is used to automatically assign conversations to a specific Agent or Agent group.
How to create Rule that will assign Messenger conversation to one Agent: SETTING > ACCOUNT > Rule> New Rule > Fill information as shown in the image > Click Creat Rule
5. Add Agent to join the conversation
When you need to involve a teammate in a conversation, you can add Agent to join the conversation and support user.
To Add Agent: Click the Add Agent button > Choose Agent > Click Add
Only assigned agent can add another Agent to the conversation.
6. Use emoji icon and upload file
In the chat box, you can choose to send Emoji icon or Upload file