Interact on Messenger
After successfully finishing Facebook Messenger integration, you will easily answer messages on Fanpage Facebook from App.subiz.com

Identify Messenger channel on Subiz app
1. Reply to Messenger messages
2. End Messenger conversation
3. Create New Conversation
To reply to a new income message from a user: Select User > Click unread message > Chat window opens and type messages here

Reply to Messenger message
End the conversation after supporting User: Select End Chat button > Confirm End

End Messenger conversation
Select User > Select New Conversation> Select Messenger > Select Fanpage name > Chat window opens and type message here

Create New Messenger Conversation

Connect Subiz to multi-Fanpages
Canned responses is a set of ready-made messages templates that helps you to reply your customers quickly and efficiently.
To reply messages with canned responses, type “/shortcut” in the chat box and hit Enter

Use Canned Response to reply
Each Agent is allowed to create and manage their own canned responses. See how to create Canned Response.
Subiz Tag allows you to add tags for each conversation, which makes it easy for agents to categorize and manage customers interactions.

Tag Messenger Conversation
Rule is used to automatically assign conversations to a specific Agent or Agent group.
How to create Rule that will assign Messenger conversation to one Agent: SETTING > ACCOUNT > Rule> New Rule > Fill information as shown in the image > Click Creat Rule

Rule Setting for Messenger Conversation
When you need to involve a teammate in a conversation, you can add Agent to join the conversation and support user.
To Add Agent: Click the Add Agent button > Choose Agent > Click Add

Add Agent to join conversation
Only assigned agent can add another Agent to the conversation.
In the chat box, you can choose to send Emoji icon or Upload file

Use emoji icon and upload file
Last modified 4yr ago