Interact on Messenger

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Hello, how do we support you?

Subiz overview

Getting Started

Set up the interaction channel

Operating Management

Working on Subiz

Interact on Subiz Chat

Interact on Email

Interact on Messenger

Message template

Add Tags to a conversation

Ticket for professtional customer service on Subiz

Using advanced Subiz

Reports

Payment

Interact on Messenger

After successfully  finishing Facebook Messenger integration, you will easily answer messages on Fanpage Facebook from App.subiz.com​
On LIST ACTIVITIES, Subiz will display the Messenger and Fanpage name, helping you to identify where user is from.
Identify Messenger channel on Subiz app
With Messenger channel, only when your Fanpage user proactively sends messages first, you (Agent Subiz) can reply messages and then create a new Messenger conversation.
How to Interact on Subiz Messenger​
1. Reply to Messenger messages
2. End Messenger conversation
3. Create New Conversation
To reply to a new income message from a user: Select User > Click unread message > Chat window opens and type messages here
Reply to Messenger message
End the conversation after supporting User: Select End Chat button > Confirm End
End Messenger conversation
Select User > Select New Conversation> Select Messenger > Select Fanpage name > Chat window opens and type message here
Create New Messenger Conversation
Some useful functions on Subiz Messenger​
1. Manage multi-Fanpages on Subiz app​
When you are an administrator of several fanpages, Subiz will help you easily interact and effectively manage users on each page.
Connect Subiz to multi-Fanpages
2. Use canned responses
Canned responses is a set of ready-made messages templates that helps you to reply your customers quickly and efficiently.
To reply messages with canned responses, type “/shortcut” in the chat box and hit Enter
Use Canned Response to reply
Each Agent is allowed to create and manage their own canned responses. See how to create Canned Response.​
3. Tag Messenger Conversation 
​Subiz Tag allows you to add tags for each conversation, which makes it easy for agents to categorize and manage customers interactions.
How to add tag to Messenger Conversation: Click Tag button > Select Tag name > Save
Tag Messenger Conversation
See more Tag Setting at this link​
4. Rule automatically assigns conversation
Rule is used to automatically assign conversations to a specific Agent or Agent group.
How to create Rule that will assign Messenger conversation to one Agent: SETTING > ACCOUNT >  Rule>       New Rule > Fill information as shown in the image > Click Creat Rule
Rule Setting for Messenger Conversation
5. Add Agent to join the conversation
When you need to involve a teammate in a conversation, you can add Agent to join the conversation and support user.
To Add Agent: Click the Add Agent button > Choose Agent > Click Add
Add Agent to join conversation
Only assigned agent can add another Agent to the conversation.
6. Use emoji icon and upload file
In the chat box, you can choose to send Emoji icon or Upload file
 Use emoji icon and upload file
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