Interaction on the Subiz Chat channel is to initiate a conversation between Agent and website visitors. They are customers who are interested in learning about your products, services and Business information.
You need to sign up for App.subiz.com to start online and be ready to chat with your customers.
There are 2 ways to have a conversation with visitors:
When Visitor starts a new conversation.
When Agent starts a new conversation.
Look on tab VISITORS to see what visitors are interested in and then proactively interact with them.
To create a new conversation with a website visitor, follow these steps:
Go to tab VISITORS > Choose a Website Vistor
Click New Conversation > Choose Subiz Chat
Chat widget opens and type messages here.
When a visitor or user sends a new message, you will be notified through desktop notification at the right bottom of your screen and sound notification.
When you need to involve a teammate in a conversation, you can add Agent to join the conversation and support user.
To Add Agent: Click Add Agent button > Choose Agent > Click Add
Canned responses is a set of ready-made messages templates that helps you to reply your customers quickly and efficiently. Each Agent is allowed to create and manage their own canned responses
Sample response creation guide:
2. Select New Canned Response > Type message template and Shortcut > Click Create to finish.
Manual answer library: To reply with canned responses, type “shortcut” in the chat box and press enter.
In the chat box, you can choose to send Emoji icon or Upload file.
Subiz Tag allows you to add tags for each conversation, which makes it easy for agents to categorize and manage users interactions.
2. Fill Tag Name > click Create
Click Tag button > Select Tag name > Save
Simply click (X) icon on the Tags to remove them from a conversation.
A conversation will be ended by Visitor or Agent.
Agent: Click End Chat button > Confirm END to end this conversation. Visitor will receive a notification that the agent has finished the conversation.
Click “+” icon on Subiz widget > Select End Chat
Agent can block one user as follows: On chat window, select Block button > turn ON Block this person